Signature on Compose

Signature on Compose is currently available to Microsoft 365 and Google Workspace clients. Signature on Compose pulls the signature design and the personal data held in the Rocketseed database into the compose email window of your Microsoft 365 Desktop, Outlook Web Access or Outlook Progressive Web Application email client as well as the Google Web Application and Gmail Application on iPhone.  This allows you to see your signature content when you write your email.   

Please note:  This feature is not supported by all applications on all mobile devices, the signatures for emails sent from your mobile device will be added once the mail is routed via the Rocketseed server.

FAQs

What do I need to do to use the add-in?

Rocketseed Signature on Compose will be enabled by your Microsoft 365 or Google Workspace administrator so you should not need to do anything to access the add-in.  You do need to make sure you are composing email in HTML and not Plain Text otherwise the design will not render correctly in your newly composed email.    

How do I see what my signature looks like?

When you compose your email the add-in will automatically connect to your Rocketseed account and pull the signature design and personal information to create the signature in your new email. 

Will my signature be in my sent items?

If you are using Rocketseed Signature on Compose on your Desktop and/or on a Webmail application, your signature will be visible in your sent items.

What about mails sent from my mobile device?

Only if you’re using the Google on Compose add-in and the Gmail Application on iPhone will you be able to see your signature.  This means the signature will also appear in your sent items.

For all other mobile applications on iPhone and Android, you will not see your signature on compose within the email, nor will they be shown in your sent items.  When you send an email from the mobile device however, Rocketseed will insert your signature before the mail gets delivered to the email recipient. 

What format are the images in my signature?

The images added by the Rocketseed Signature on Compose are referenced.  This means that a link to the hosted image is included in the email rather than the image itself (much like used in newsletter formats).  Email recipients may need to download the image for it to be visible and this will be automatic or manual depending on recipient settings.

How do I change my contact details in my signature?

You can update the information in the email at compose time but please note that this will not update the details held in the Rocketseed database. The recommended solution is to contact your Rocketseed administrator who will update it centrally for you.

Why don’t my image maps hotspots work?

Image maps are unfortunately not supported by Microsoft‘s or Google’s Signature applications, this means that while Rocketseed supports this feature, it cannot be used if you’re using the Signature on Compose Addin.  Each image would have to be added separately and then linked to the landing page accordingly.

What about my banners will they still be added?

Signature on Compose only applies signatures to your email in the compose window.  Once you hit send, the mail will route to the Rocketseed server and the banners and/or disclaimers assigned will be added.

When my mail routes through the server will a second signature be added?

No.  Rocketseed knows that there is already a signature in the email you’re sending and will only add the additional banner and/or disclaimer.

Can I use my reply signature?

When a reply/forwarded signature is set the Rocketseed Signature on Compose in Microsoft 365 will include the list of full and reply signatures so you can choose which signature should be added.  By default, the reply signature assigned will be added to a reply or forwarded email.  With Google on Compose, this feature is not available and by default the full signature is added.

How do I swap between a full and reply signature?

This feature is only available to Microsoft 365 Signature on Compose users.  If a reply signature has been applied to your mail but you would rather have the full branding, you are able to open the Rocketseed application in your email client and simply choose the full signature.  The signature in your reply window will update and show you the newly selected signature instead. 

Will the tracking on my signature clicks still work?

Yes, your clicks will still be recorded but the recipient information will not be recorded.

What about shared mailboxes?

Signature on Compose pulls information from the server for accounts that are logged in to Microsoft 365. So if you change the login address to send emails from a Shared Mailbox, the signature from the user logged in will be shown in the email.

Can I use Signature on Compose without routing my emails through Rocketseed?

Yes you can.  If your company is very security conscious and does not want to route their mails via the Rocketseed server, then Signature on Compose is still a viable way to have your emails branded.  The branding is still centrally controlled and the sender data can still be sync’d from our Active or Google Directories but there are some limitations to using the application in this way.  These are as follows:

• You are only able to use a bottom banner (as part of the signature design)

• You are not able have multiple banners in rotation

• Banners cannot be scheduled to run for specific times

• You are not able to target recipients/groups of recipients with specific banners

• There is no tracking available and clicks are not recorded

What happens if I see a Code ev500 error?

If there is an internet outage while creating the signature, the above error can be displayed and no signature downloaded.  There are a few reasons this could happen:

• The internet line connecting your email client and the Rocketseed server is down

• The web application firewall is blocking the information from being added to the email

• The Rocketseed server’s database is currently unavailable

• Your user record is not unique in the Rocketseed database so we cannot provide a signature

• There is no signature assigned to your user record

If you do see this error, please check your internet connection and try composing another new email.

If the issue persists, please contact your local support representative who will investigate for you.